Abstract:
In today‟s competitive business environment, human resources are one of the most critical assets
particularly for service-based organizations. One of the most important factors which may affect
employees‟ job performance is workplace bullying from employers and colleagues at large. It is
considered as a negative and unethical issue which may degrade, humiliate, and create a risk to a
healthy working environment. Bullying at the workplace is a very serious issue and can be found in
every other organization. This study mainly focused on identifying the impact of workplace bullying
on employee job performance in the hotel industry in Southern Province, Sri Lanka, further it
investigates the dimensional (i.e. work-related bullying, person- related bullying) impact on job
performance. The study adopted a questionnaire survey for a sample of- 132 respondents selected
through convenience sampling from four-star and five-star hotels. In order to achieve research
purpose, three hypotheses were tested. The results of the correlation and regression tests found
workplace bullying negatively impacts on employee job performance. Hence the employees who
experience bullying at work should be given adequate support in order to reduce the negative
consequences of bullying on employee well-being and job performance. Moreover, the findings of
the study provide numerous implications for human resources practitioners to increase employee
performance and maintain a bullying free environment in the Hotel industry. Further, it hopes that
outcomes of the study will contribute to the current knowledge of workplace bullying and job
performance. According to the study findings, workplace bullying negatively impacts employee job
performance in the hotel industry in Southern province, Sri Lanka and person-related bullying is the
most influential factor for job performance in that industry.
Keywords: Workplace bullying; Work related bullying; Person related bullying; Job performance;
Human resources; Hotel industr
