Abstract:
Presenteeism discusses the person’s physical availability in the workplace while
distracted the intrinsic capacity for performing. It suggests the importance of the
supportive working state of affairs from the organization's end, as well as from the
family of employees. The conflicts in the family space originated due to the work, and
conflicts arising from family into the workspace may affect the employees' mental and
physical health and, therefore associated with the presenteeism. The hotel industry has
faced a shortage of skilled labor around the world and reported the highest turnover
rate in recent decades and presenteeism would generate a significant influence to the
tourism industry. In this context, this study was performed to identify the impact of
work-family conflict, family-work conflict, and organizational support on presenteeism
in the hotel industry. A structured questionnaire was used in collecting primary data
with a sample of 207 operational level employees representing three to five star graded
hotels in Colombo district, Sri Lanka. Independent sample t-test, one-way ANOVA,
correlation coefficient analysis, simple linear regression analysis, and multiple
regression analysis were used to analyse the data. Results revealed a strong positive
relationship between work-family conflict, family-work conflict, and presenteeism and
there was a weak positive relationship between supports of organization and
presenteeism. Moreover, work-family conflict, family-work conflict, and support of the
organization indicated a positive impact on presenteeism. Further, family-work conflict
was the most influencing predictor of presenteeism and there was no difference of
presenteeism in terms of demographic factors of the employees. Hence, managers
should strategically address the work-family balance of employees. Organizational
policies must be more favourable for the workers to manage physical and mental health
to continue an effective and efficient service delivery process in the hotel sector.
Keywords: Presenteeism, Work-family conflict, Family-work conflict, Organization
support, Hotel industry
