Abstract:
The tourism industry in Sri Lanka has developed to a greater extent after the civil war.
Since employee turnover is one of the significant matters related to this industry, scholars
tend to be aware of psychological factors in predicting this turnover intention and actual
turnover. Perceived organizational support and psychological contract are two important
psychological factors that affect employees’ perception and behavior. There is a
significant lack of empirical studies which has focused on psychological factors and
turnover intention relevant to the tourism industry in Sri Lanka. The objective of this
study was to identify the mediation effect of the psychological contract violation between
perceived organizational support and employee turnover intention. The study is
quantitative and it was conducted by taking 982 employees from hotels in the Sigiriya
area. 276 of them were selected by using the stratified sampling technique. Primary data
were collected by using a self-administrated questionnaire and Partial Least SquareStructural Equation Modeling was performed. Descriptive statistics were used to identify
the level of perceived organizational support, psychological contract violation, and
employee turnover intention. As per the path modeling results, the psychological contract
violation was created a significant partial mediating effect between the perceived
organizational support and employee turnover intention. Further, the perceived
organizational support directly impacted on the employee turnover intention. The study
suggests, psychological contract violation as a key consideration between perceived
organizational support and employee turnover intention and provides recommendations
and practical implications for hotel management.
Keywords: Perceived organizational support, Psychological contract violation, Employee
turnover intention, Turnover
